These terms help keep the booking process clear and fair for both the customer and the business.
An online booking is treated as a request until it has been reviewed and confirmed by email.
Please provide accurate registration, vehicle and contact details so the job can be reviewed correctly.
Online prices are estimates based on the details provided. If the vehicle requires a different service or extra parts, an updated quote is sent for approval before work is confirmed.
The vehicle should be on safe, accessible ground with enough room to work. If access is restricted or unsafe, the booking may need to be rescheduled or declined.
Where a deposit or payment is taken online, it is linked to the booking request and reviewed alongside the vehicle details supplied.
Important updates are sent by email, including confirmation, revised pricing where needed, or a decline if the job cannot be accepted.
